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Thursday, September 7 • 3:15pm - 4:00pm
Mapping the User's Journey

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Do you feel like you don't actually know your users? Do they struggle through the flow of your website, and you don’t know why?

This session will go over empathy mapping and how that will help you to relate to your users better. We will also go over user journey mapping, which will help to deliver some action items on all the pain points and questions your users have while going through your workflow.

avatar for Courtney Heitman

Courtney Heitman

Scrum Master & UX Developer, Gallup, Inc.
Farm girl turned tech nerd. Foodie. Baker. Passionate about making the web more useable for everyone.

Thursday September 7, 2017 3:15pm - 4:00pm CDT
Windsor VII-VIII